Making your customers feel valued and special is one of the most important things to work to have a successful OG Business.
However, there’s this stigma around keeping customer’s happiness: some think that it is too expensive and demanding. The good news is: this is a lie, there are some simple, yet effective ways to make your customers feel valued without much hassle. Today we have a few tips for you:
Recognize their individuality
Remembering the human part of your customers will make them feel even more special when you show that you truly care about them.
Ask them about their lives, tastes or interests. Making note of simple things such as their favorite fragrance, their birthday, their favorite product or the latest trend that appeals to their interests will give you brownie points!
Reward their fidelity
We all have our favorites, there’s always a space for a special VIP list in the back of our minds: those customers that are always there.
Making a special gift or paying a little more attention to them will ensure that they stick around and will make them feel even more special. How about creating a special Mixer or event with your most faithful customers and recognize their patronage?
Keep in touch
And by this, we mean to give them a call or send them an email every now and then. If they contact you, try to get back to them as soon as you can and in the most polite and charming way. Keeping channels open to have feedback and conversations makes you a reliable figure.
Keep in mind that customers often appreciate receiving updates about their favorite products, and keeping them in-the-know of the latest trends or promotions regarding those, will help strengthen your bond with them and promote fidelity.
Share your successes with them
Making your customers feel part of your journey and successes will ensure their presence and support. They are part of it all and by acknowledging their part, you’ll make them feel valued and appreciated. Thank you emails, handwritten letters or just a short call will take you a long way.
Did you see the pattern in all these tips? Communication! That little word is key to any successful relationship in life and business. Celebrate this Get to Know Your Customer’s day the right way and strengthen your skills with ORGANO.
Founded in 2008 as Organo Gold, ORGANO™ is dedicated to bringing the benefits of the earth’s nutritional riches to people throughout the world via its premium products that can be used daily to help to achieve a more energetic and healthier lifestyle.